Complaints Procedure


We will display the following statement in the centre:

Plymouth Focus Advice Centre (PFAC) aims to provide service of a standard acceptable to all our users. If we fail to do this we want to know about it. This will enable us not only deal with the specific problem, but also avoid it happening again.

This complaints procedure sets out how to take up matters if you think the service you have received from PFAC is unsatisfactory.

Ask the receptionist for a leaflet / Ask the adviser who sees you for a leaflet / Please take a leaflet / If you would rather talk to someone about the complaints procedure please ask the receptionist/ adviser who sees you.

This statement will be displayed in English in a large print format.