Frequently Asked Questions


What should I bring with me to an appointment?

It is always helpful if you can bring as much relevant information as you can with you to your first booked appointment, depending on the issues we are helping with.

For Benefits advice, Please bring along:

  • Your current award letter
  • Any supporting information
  • National insurance numbers

For Debt issues, please bring along:

Details of your income such as:

  • Recent pay slips
  • Your bank statement
  • Details of other income i.e. pensions etc

Details of your outgoings such as:

  • House keeping
  • Mortgage/ rent
  • Fuel Costs
  • Phone
  • Council Tax
  • Insurance
(or whatever information you have available)


List of Creditors (Who you owe money to)

  • Last statement from each creditor

Don’t worry if you don’t have all the information on your first appointment!